Velvet Slots will be instantly recognisable for those who have encountered Velvet Bingo, as it’s from the same family and has an identical theme. Leaning heavily on the Retro theme, it’s a site that’s dedicated to the slots and casino games that have become a very popular part of online bingo sites. Realising the big potential this interest has created, there are a number of dedicated slots sites being launched. The Velvet Bingo site is operated by Cozy Games, but for this slots site the operator has been changed and Velvet Slots is part of the Dragonfish network. Polka dots, pinned back hair, cocktails and pinafores take players back to a bygone era. But the site itself offers games that are bang up to date.
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Velvet Slots and the regulations
The Velvet Slots website is operated by Cassava Enterprises (Gibraltar) Limited, a company registered in Gibraltar and licensed and regulated by the local regulatory body. Services for customers in Great Britain are operated by 888 UK Limited, a company licensed and regulated by the UK Gambling Commission. Services for customers in the European Union are operated by Virtual Digital Services Limited, a company also licensed and regulated by the Gibraltar Gambling Commission. Games and services on the Velvet Slots website are powered by Dragonfish software. The Velvet Slots brand name is owned by 8Ball Games, a company that specialises in marketing online gaming services.
Enjoy a 100% welcome bonus when you sign up at Velvet Slots
Sign up at Velvet Slots to enjoy a whopping 100% bonus match up to a maximum of £25. A minimum deposit of £10 is required and the bonus is valid for 14 days. A wagering requirement of 30 times the deposit plus bonus applies but Blackjack and Roulette wagers don’t count towards the requirement.
As far as any other bonuses, the details are a little cloudy. The website states there are daily promotions but omits to give any information before you sign up for an account. For this reason, we decided not to venture any further. We much prefer an online bingo or slots site to be upfront and open about all their promotions. And when they aren’t we’re a little reticent at giving them any of our business. Whether you decide to open an account is up to you of course. But you’ll have to wait until you’ve done this before you can find out what the latest promotions are. Details will be sent to you in an email, apparently, and will consist of cashbacks, generous deposits offers and cash drops.
We should mention there’s a loyalty points scheme that rewards you when you play at Velvet Slots. For every slots spin at £2 or more you’ll earn points that can be cashed in for credit.
At Velvet Slots there’s a great selection of titles but not so good on the casino games front
Velvet Slots offers players a wide selection of slots to choose from, some of which have some pretty impressive jackpots. It’s possible to win some serious cash at Velvet Slots, especially in the progressive slots section. Some of the games will be instantly recognisable, if you’ve played at a Cassava site before. For example there’s Fluffy Favourites and Shaman’s Dream. There’s also Piggies Favourites and Millionaire Genie, in which the jackpot is £1 million.
Also available are instant win games and scratchcards. But as for casino games, there aren’t actually any, which we found to be very disappointing.
If you want to play at Velvet Slots using a mobile device you can because the site is very mobile-friendly. There’s no Velvet Slots mobile app to worry about downloading. Instead, you simply type www.velvetslots.com into your mobile browser and you’ll be able to play whenever and wherever you want to.
Banking options at Velvet Slots
A variety of payment methods are catered for at Velvet Slots. These include Visa and MasterCard, Maestro, Neteller, Paysafecard, PayPal, Entropay and wire transfer. Deposits can also be made by calling a support agent using a free telephone number. Various terms and conditions apply when making payments, and you’ll need to comply with these if you want to make withdrawals without any problems in the future. Let’s give you a few examples so you’re at least a little prepared. Before withdrawals can be made you may be required to verify your identity, as part of the security process. Before your first deposit you’ll have to deposit a minimum of £5 into your account. The minimum withdrawal amount is £20 and up to three can be made in any one day.
Get in touch with a Velvet Slots customer support agent 24 hours a day
There are a number of different ways to get in touch, if you have a question, are experiencing a problem or if you want to give some feedback. The customer support team can be contacted by email, but you could wait up to 48 hours for a response. For more immediate communication you can telephone, which is toll-free for UK customers. However, this option is only available between 9am and 1am, 7 days a week. We would have liked to have seen an instant chat option, but unfortunately there isn’t one.
On the whole, there’s not too much wrong with Velvet Slots. We would like to see more information relating to the promotions and an instant chat option for those times when the telephone service is unavailable. Perhaps, there could also be a slight improvement in the selection of games to include casino games. But apart from these minor improvements, Velvet Slots offers a middle of the road gaming experience.